Thaddeus Hoyle

IT Support Analyst Level I - Staffmark

Dallas, TX 75217

  thatboi33@gmail.com - 9728079899

I am an enthusiastic and highly motivated individual who seeks to obtain a position with opportunity for

advancement and long term commitment. I strive to please my customers and employer's alike. I am a people

person who has acquired over 15 years of customer service experience, and knows what it takes to meet

expectations with quality and sound service. And if given the opportunity would love to show you the asset

I can be to your company.

Authorized to work in the US for any employer

WORK EXPERIENCE

Corner Bakery Cafe IT Support Analyst Level I

Staffmark - Dallas, TX - June 2015 to Present

Responsibilities- Answering the technical questions of our cafes. I troubleshot POS terminal issue including;

imaging hard drives for them, sending the employee POS credentials to the POS. I also help import employees

into our restaurant system, help to locate missing orders as well as minor email help.

Apple Tech Support

Kelly Temporary Service - Troy, MI - June 2014 to January 2015

Responsibilities - I provide troubleshooting and technical support to Apple iOS users. - I help them to resolve

security and their iOS issues. - I assisted in de-escalation's and customer appointment repairs.

Contact Center Specialist I Scott & White Hospital

Inbound Call Center - Temple, TX - January 2013 to January 2014

50-100 calls per day) - Schedule, reschedule and cancel appointments for new and existing patients - Operated

in compliance with HIPPA, OSHA, Patriot Act, and Scott & White Standards - Responsible for scheduling

for pediatrics, pre-op clinics, and family medicine specialty clinics in Killeen region - Duties also included but

not limited to prescription refill request, scheduling labs and X-rays, medical record retrieval, and insurance

authorization.

Assistant Manager/Team Lead-Austin, TX

The Liquidation Channel - Austin, TX - October 2009 to December 2012

Call center supervisor responsible for 125 employees in any 12 hour shift - CSR's responsible for taking 60-100

calls in 12 hour shift - Assist CSR in de-escalating irate callers and trouble calls - Scheduling, interviewing,

hiring, terminating, coaching, and training - Shipping and receiving inventory/merchandise through customs

Cashier/Sales Associate

Triple S Petroleum - Austin, TX - February 2006 to July 2009

Responsibilities- Maintain cash drawer in balance with store policies and procedures - TABC Certified - Fuel

inventories and competitive gasoline pricing changes - Duties also included hiring staff, order writing for

store merchandise, shipping and receiving scheduling, store compliance with state and local laws, marketing

promotions and customers concerns and complaints